1. RETURN & EXCHANGE POLICY

S.H.E.O. University Return & Exchange Policy

ALL SALES ARE FINAL. S.H.E.O. University does not offer refunds.

By purchasing from S.H.E.O. University, customers acknowledge and agree to the following:

Physical Products

Physical products, including books and merchandise, are final sale.

An exchange may be approved only if:

• The item arrived damaged or defective.
• The customer received the incorrect item.
• S.H.E.O. University otherwise approves the exchange at its discretion.

Customers must contact S.H.E.O. University within 48 hours of delivery and provide their order number, a description of the issue, and clear photographs when applicable.

Approved exchanges will be for the same item when available. If the original item is unavailable, S.H.E.O. University will communicate available options.

No monetary refunds will be issued.

Digital Products

All e-books, guides, templates, workbooks, downloads, and other digital products are final sale.

Because customers receive access to digital content after purchase, digital products cannot be returned, refunded, exchanged, transferred, or credited.

Coaching, Consultations & Service Packages

All purchases of consultations, coaching, strategy sessions, and S.H.E.O. University service packages are final and non-refundable.

Once purchased, services cannot be exchanged for another product, service, or package unless expressly approved by S.H.E.O. University.

Rescheduling

If a client needs to reschedule an appointment, advance 48 hr notice must be provided according to the scheduling requirements communicated at booking.

Approval of a rescheduling request is subject to availability and the applicable service terms.

No-Call/No-Show Policy

No-call/no-show appointments are automatically forfeited.

If a client misses a scheduled appointment without providing the required notice:

• The appointment cannot be rescheduled.
• No replacement session will be provided.
• No credit will be issued.
• The session cannot be transferred to another person or service.
• No refund will be issued.

Late Arrivals

Clients are responsible for arriving on time.

Arriving late does not extend the scheduled appointment. Client has a 10 minute waiting grace period for arrival until session automatic closes and ends. The session will end at its originally scheduled time.